Glossary
QR ordering glossary: the terms in plain words
Short definitions of the words used on this site and in the dashboard. Each term has its own link, so you can share the one you need.
14 days free, no credit card. Tell us about your venue in a short form and the team gets you set up.
The terms
Listed in alphabetical order, A to Z.
- Activity log
- An activity log is a record of who changed what and when in a system. In QckOrder, Admins, Owners and Managers can open the Activity log to see changes to orders, menus, item availability and pausing, filtered by date. See read your numbers.
- Allergens (the 14 EU allergens)
- Allergens are ingredients that can cause a reaction, and EU rules list 14 that venues must declare, such as gluten, milk, eggs and nuts. In QckOrder you tick them per dish and guests see them in their language. See the allergen menu.
- Average order value
- Average order value is the total value of orders divided by the number of orders in a period. The QckOrder dashboard shows it for the dates you pick, next to orders and items sold. See read your numbers.
- Cancelled order
- A cancelled order is an order the venue or the guest stopped before it was completed. In QckOrder staff move it to cancelled, it is kept in the history, and it does not count towards the 1% fee.
- Commission
- A commission is a share of each sale that a platform keeps, usually a percentage of the order value. The QckOrder fee is also a percentage of order value, so it works like a low commission, charged together with a plan price. See how pricing works.
- Completed order
- A completed order is an order that has gone through every step and was marked completed. Only completed orders count for the 1% QckOrder fee; cancelled and unfinished orders do not.
- Contactless ordering
- Contactless ordering means a guest orders from their own phone without touching a shared menu or handing over a card. In QckOrder the guest scans a code and orders in the browser, with no app or account. See contactless ordering.
- Counter code (to-go code)
- A counter code is a QR code for places where guests order at a counter, a window or a queue rather than at a table. In QckOrder it is the location's own code with no table label, and its orders are marked To go. See to-go QR ordering.
- Dietary tags are short labels on a dish, such as vegetarian or vegan, that help guests choose. QckOrder offers four: Vegetarian, Vegan, Gluten-free and Spicy. Guests see them on the dish. See the allergen menu.
- A digital menu is a menu guests read on a screen, usually their phone, instead of on paper. In QckOrder the digital menu is edited in the dashboard, so a price change shows for the next guest who opens it. See digital menu with ordering.
- Dynamic vs static QR code
- A static QR code holds its final address and never changes. A dynamic one points to a redirect address that its owner can change and often track. A QckOrder code is a fixed link to your menu, so you never reprint it when the menu changes.
- Fixed monthly price
- A fixed monthly price is an amount that stays the same whatever the volume. A QckOrder plan has a fixed monthly price for its limits, and the 1% fee on completed orders is added on top, so the total is not flat. See how pricing works.
- Free trial
- A free trial lets you use the product before you pay. The QckOrder trial lasts 14 days and needs no credit card. There is no self-serve sign-up yet: you send a short form and the team sets you up. See how pricing works.
- Kitchen display system (KDS)
- A kitchen display system is a screen in the kitchen that shows incoming tickets, usually connected to the till. QckOrder has no dedicated kitchen display system; it has an orders board that runs in any browser. See the live order screen.
- Menu translation means showing the menu in the guest's language. In QckOrder you enter each item in the languages your plan allows, from Polish, English, Italian, Spanish and Japanese, and guests switch language in the menu. See the multilingual QR menu.
- Order board
- An order board is a screen that groups incoming orders by stage so a team can work through them. The QckOrder board has four columns, New, Accepted, Preparing and Ready, and is opened in a browser. See the live order screen.
- Order status
- Order status is the stage an order has reached. In QckOrder it moves from pending through accepted, preparing and ready to completed, or ends as cancelled. The guest's order page follows it and refreshes by itself. See order history and timing.
- Order-and-pay
- Order-and-pay means the guest places the order and pays for it in the same app. QckOrder is order only: it does not take payment, and guests settle with the venue as usual. Staff then mark the order as paid, by cash or card.
- Paid status
- Paid status records whether an order has been settled. In QckOrder staff mark an order as paid, by cash or card, after the guest settles with the venue. QckOrder itself collects no guest payments.
- Pause ordering
- Pausing ordering stops new orders while guests can still read the menu. In QckOrder a switch on the orders board pauses a location, guests see a banner and no order button, and switching it back on resumes ordering. See the live order screen.
- Plan limit
- A plan limit is the most a plan allows of something. QckOrder plans limit locations, user accounts and menu languages, for example Starter has 1 location, 2 users and 2 languages. The dashboard shows how much you use. See how pricing works.
- POS (point of sale)
- A POS is the point-of-sale system, the till that rings up sales and often takes card payments. QckOrder does not connect to a POS; orders are read and handled on the orders board in the dashboard.
- Preparation time
- Preparation time is how long the kitchen or bar takes to get an order ready. QckOrder works it out from status changes, from first accepted to first ready, and shows the average in the dashboard. See order history and timing.
- QckOrder fee (service fee)
- A service fee is a charge a platform adds for its service. The QckOrder fee is 1% of the value of completed orders placed through QckOrder, calculated per calendar month and invoiced monthly, on top of the plan price. See how pricing works.
- QR code generator
- A QR code generator is a tool that turns a web address into a QR code image. QckOrder makes the codes for you, one per table plus the to-go code, but it is not a free one-off generator. See the QR menu maker.
- A QR code menu is a menu a guest opens by scanning a code with their phone camera. It can show the menu only or let guests order too. QckOrder does both, and the menu opens in the browser. See QR code menus.
- QR ordering
- QR ordering lets guests scan a code, read a venue's menu on their own phone and place an order without an app or an account. In QckOrder the venue sees the order on its orders board.
- Self-ordering
- Self-ordering means guests choose and send their own order instead of telling staff. In QckOrder they do it from their phone after scanning a code, with a note for the kitchen if they want one. See table QR ordering.
- Sold out (86)
- Sold out, also called 86 in the trade, means a dish has run out and cannot be ordered. In QckOrder staff mark an item sold out in one tap and guests see it greyed out and cannot add it. See the live order screen.
- Table code
- A table code is a QR code made for one table. Every order from it carries the table label so staff know where to bring it. In QckOrder every code is unique and the label is optional. See table QR ordering.
- Table ordering
- Table ordering means guests order from the table instead of going to a counter. With QckOrder each table has its own code, and the table shows on the ticket on the orders board. See table QR ordering.
- Table turnover
- Table turnover is how many times a table is used by new guests during a service. QckOrder does not measure it, but its order and preparation times show where waiting happens. See order history and timing.
- Time to accept
- Time to accept is how long an order waits before staff take it, from the moment it is placed to the first step out of pending. QckOrder averages it for you, and the bell warns when an order waits over five minutes. See order history and timing.
- To-go order (takeaway)
- A to-go order, also called takeaway, is an order the guest collects instead of eating at a table. In QckOrder any code without a table label creates one, and staff see it marked To go. See to-go QR ordering.
- White label
- A white-label product is sold under another company's brand. QckOrder does not offer a white-label version; your logo and photos appear on your menu, and the product stays QckOrder. See venue branding.
Questions about the terms
How many QR codes do I need?
Each QR code you create is unique and can carry a label such as "12" or "Terrace 4". The label shows on every order from that code. The location's own code, "To go / counter", has no label and marks orders as to go. Download each code as a PNG, or print one sheet with all of them.
Is there a fee on top of the plan price?
Yes. On top of the plan price, QckOrder charges 1% of the value of completed orders placed through QckOrder. Cancelled orders are not counted. It is calculated per calendar month and invoiced monthly. QckOrder does not collect guest payments: guests pay your venue.
Does it connect to my till or cash register system?
No. QckOrder does not connect to a till, a cash register system or a kitchen display today. Orders are read and handled in the dashboard.
How do guests pay?
They pay the venue as they do today, by cash or card. QckOrder does not process payments. Your team marks each order as paid, by cash or card, in the dashboard.
Keep reading
- How pricing works
The plan price, the fee and a worked example for each plan.
- All guides
Step-by-step help for each part of running your venue.
Something we did not cover? Ask the team
See the terms at work
Start the free trial and set up a table code, a to-go code and a test order.
14 days free. No credit card.