Frequently Asked Questions about QR Ordering
Answers about QckOrder, a QR code ordering system for restaurants, cafes and bars: how guests order, how you set up, what it costs and what it does not do yet.
General Information
What is QR ordering?
QR ordering lets guests scan a QR code with their phone, open your menu in the browser and place an order without installing an app. The order appears in your dashboard. QckOrder is a QR code ordering system for restaurants, cafes and bars, with one code for each location.
How does QR ordering benefit my restaurant?
It saves the cost of reprinting menus and lets guests order when they are ready. You change prices and photos in the dashboard and the next scan shows them. Orders arrive written by the guest, so there is less to mishear. Your own numbers in the dashboard show the effect.
Is this solution suitable for all types of venues?
It suits restaurants, cafes and bars, which each have their own page on this site. Every location gets one QR code and its own active menu. It does not take payments or connect to till systems yet, so check that this fits how your venue works.
Do guests need an app?
No. Guests scan the code with their phone camera and the menu opens in the browser. There is nothing to install and no account to create. They do not enter a name, email address or phone number to order. They only need an internet connection on their phone.
How do guests pay?
Guests pay your venue the way they do today, by cash or card. QckOrder does not process payments. Your staff mark each order as paid in the dashboard and choose cash or card. Paying from the phone is not available yet.
Setup & Integration
How do I set up the QR ordering system?
Send the short trial form with your venue details and the team gets back to you to set things up. Then you add your menu in the dashboard, download your QR code as a PNG and print it. There is one code for each location, for tables, the counter or the door.
Does it connect to my till or cash register system?
Not yet. Integrations with till systems are on our list. Today guests order in QckOrder and pay your venue as usual, and your team sees the orders in the order list in the dashboard. Staff then mark each order as paid by cash or card.
Can I customize the digital menu?
Yes. You add categories and items with photos, descriptions and prices, and translate each one. You can keep a second menu ready, for example a lunch menu and a summer menu, and choose which one is active at each location. Edits show on the next scan.
Pricing & Billing
How is QckOrder priced?
QckOrder has three flat plans, Starter, Growth and Pro, chosen by the number of locations, plus Enterprise for four or more. You pay a fixed monthly or annual price, not a share of your sales. Current prices are on the pricing page.
See pricingHow much does a QR menu cost?
A single venue starts on the Starter plan, billed monthly or annually, and the annual price works out to about two months free. There is no commission and no setup fee, and the first 14 days are free without a credit card. Exact prices are on the pricing page.
See current pricesAre there any hidden fees?
No. You pay your plan price. The only extra is a location beyond what your plan covers, and its price is on the pricing page. There is no commission on orders and no setup fee, so what you pay does not change with how much you sell. Prices exclude tax.
Do you offer a free trial?
Yes. The trial lasts 14 days and needs no credit card. Send the short form with your venue details and the team sets up your menu with you, so you can try guest ordering and the dashboard before you choose a plan.
Security & Compliance
Is customer payment information secure?
QckOrder does not take or store card payments, so no card details pass through it. Guests pay your venue directly, by cash or card. Data between the guest's phone and our servers travels over an encrypted TLS connection, the same kind of connection used by online shops and banks.
How do you comply with GDPR and other privacy regulations?
QckOrder is run from Warsaw, Poland, and handles personal data under the GDPR. The guest app asks for no name, email address or phone number. Our Privacy Policy lists what we collect, why we collect it and how to exercise your rights.
Read the privacy policyWhat data does the guest app collect?
The guest app stores a random customer ID, the chosen language and the cart in the guest's phone browser. The ID is used to show past orders on that phone. The app asks for no name, email address or phone number.
Support & Troubleshooting
What if customers have trouble scanning the QR code?
Ask them to hold the phone camera over the code until a link appears, then tap it. Print the code at a readable size on a flat, well-lit surface, and test it yourself after printing. If a code still does not work, email the team and we will help.
How do I get help if I encounter technical problems?
Email the team through the contact page. Support runs Monday to Friday, 9:00 to 17:00, and the team replies by email, so include your venue name and what you see on screen. The Help Center on the support page answers common questions about plans, accounts and locations.
Open the Help CenterCan I provide feedback or suggest new features?
Yes. Send feedback or feature ideas through the Contact page. The team reads what arrives and uses it to decide what to build next. Not every request becomes a feature, but each one is read, and the most common ones go to the top of the list.
Contact the teamMenus, Analytics & Devices
Does the system support multi-language menus?
Yes. You write each item, category and menu in Polish, English, Italian, Spanish or Japanese. Guests switch language from the menu header and see the languages you have turned on. How many languages you can use depends on your plan, and Starter has two.
Can I track order analytics and performance?
Yes. The dashboard shows revenue, average order value, items sold and number of orders for each location, for today, yesterday, the last 7 or 30 days, or all time. It does not manage inventory or send scheduled reports, so for stock counts you still need your own tools.
Is there a mobile app for managing orders?
No, there is no app to install. The dashboard runs in the browser on a phone, tablet or computer. Staff see new orders when they open or refresh the order list, so keep the list open during service and refresh it.