Starter
For a single venue getting started with QR ordering.
Starter is enough for one venue that wants guests ordering from their phones. The trial lets you test the guest flow at your own tables.
Contactless ordering
Contactless ordering with no app to install
With contactless ordering, guests scan a QR code and order from their own phone. They install nothing, create no account and give no name, email or phone number.
14 days free, no credit card. Tell us about your venue in a short form and the team gets you set up.
What is contactless ordering?
Contactless ordering means a guest places an order from their own phone, without a shared paper menu or a trip to the counter. In QckOrder the guest scans a QR code and can order without an app, because the menu opens in the phone browser.
The home page explains the whole product. This page follows one guest from the first scan to a finished order.
How a guest orders, step by step
The whole thing takes four steps, and none of them needs a download.
- Scan: the guest points the phone camera at the QR code on the table, the counter or the door.
- Browse: the menu opens in the browser, in the language the guest picks in the header.
- Order: the guest adds items to a cart, writes a note such as where they sit and sends the order.
- Watch the status: the guest keeps the order page open to see it move from pending to accepted, preparing, ready and completed.
No app, no account, no personal details
QckOrder asks the guest for no name, no email address and no phone number. The only free text is the optional note on the order.
That keeps the first order quick. A guest who is hungry and in a hurry reaches the cart in seconds.
- Guests and staff use a web browser, so there is no app to install.
- Guests can check the order they placed, but they have no list of earlier orders.
What still happens in person
Contactless ordering replaces the order, not the hospitality. Your team still brings the food and drinks to the guest, and the guest still settles the bill with your staff.
The same orders list shows your team what to prepare, and the digital menu with ordering page shows what that looks like from your side.
- Guests pay the venue by cash or card, and staff mark the order as paid in the dashboard.
- Staff see new orders when they open or refresh the orders list in the dashboard.
What the guest's phone stores
The browser on the guest's phone keeps three small things: a random identifier that is not tied to a name, the language the guest picked and the items in the cart. Closing the page does not empty the cart.
Nothing in that list identifies the person. If you want the full legal wording, read the privacy policy.
A plan to start contactless ordering
Contactless ordering: questions
Do guests need an app?
No. Guests scan the code with their phone camera and the menu opens in the browser. There is nothing to install and no account to create. Your team uses the dashboard in a web browser too.
Do guests need an account?
No. A guest orders without signing up, logging in or giving a name, email address or phone number. The only text they can add is an optional note on the order, such as where they sit.
How do guests pay?
They pay the venue as they do today, by cash or card. QckOrder does not process payments. Your team marks each order as paid, by cash or card, in the dashboard.
What if a guest has no data connection?
The menu is a web page, so the guest needs a connection to open it and send the order. Without mobile data, they can join your venue Wi-Fi if you share the password, or they can order from staff the way they always have.
How does my team find out about a new order?
Staff see an order when they open or refresh the orders list in the dashboard. Keep the list open while you serve, and refresh it when you expect orders.
Is contactless ordering free for guests?
Yes. Guests pay only for what they order, to your venue. They do not pay to scan, to open the menu or to send the order. Your venue pays a flat monthly plan, with no commission on orders.
Keep reading
- Digital menu with ordering
What you edit and what your team receives.
- What is a QR code ordering system?
A guide to how QR ordering works in a restaurant.
- QR ordering for cafes
Contactless ordering at a counter and tables.
- Pricing
The plans, the trial and what each plan includes.
Something we did not cover? Ask the team
Let guests order from their own phones
Scan your own code, place a test order and see exactly what your guests see.
14 days free. No credit card.