QckOrderGuide
The orders board shows every active order in four columns. This guide walks through a whole shift: opening, accepting and moving orders, taking payment, handling a rush and closing.
14 days free, no credit card. Tell us about your venue in a short form and the team gets you set up.
Steps one and two are the opening routine. The rest you repeat during service.
Select "Enable sound" once in each browser you use for orders. A browser keeps sound off until someone taps, and the label then reads "Sound on". Each new order plays a chime while the panel is open.
Choose your location in the top bar. Check that "Accepting orders" is on. If ordering is paused, guests can browse the menu but not order: select "Resume" to open it again.
New is an order nobody has seen. Accepted means the team has taken it. Preparing is being made. Ready waits for the guest or the runner. A completed order leaves the board and stays in History.
Select "Accept" on a New card. The guest sees the new status on their order page. A toast with "Undo" appears for a moment, in case you tapped the wrong order.
Use the card button: "Start preparing", "Mark ready", then "Complete". On a screen 1024 px wide or more you can also drag a card to any column, or press space, the arrow keys and space on a card. On smaller screens use "Move to" in the card menu.
Select "Undo" in the toast to reverse a move. "Move back to" in the card menu steps an order back. "Cancel order" asks you to confirm, and you can "Reopen" a finished order from History.
Guests pay your venue, not QckOrder. When they do, select "Cash" or "Card" on the card, in any column. If you made a mistake, select "Mark unpaid".
Use "Board", "Table" and "History" in the page header. Table is one row for each active order. Filter either view with "All", "Tables" or "To go" to see only table orders or only counter orders.
When the kitchen is full, switch "Accepting orders" off. To stop one dish, open Items and turn off "Available" for it: it shows as sold out in one tap, and you can "Undo" it.
Move or cancel everything left in the four columns, mark unpaid orders paid, then pause ordering if you close. Open History to check the day: filter by status and payment, and open an order for its times.
QckOrder shows orders only in the dashboard. New orders appear within about 15 seconds while the panel is open, with a sound and a counter. There is no printer and no kitchen display integration, so someone has to watch the board.
Check these things before the doors open:
Each card shows its status and how long the order has been in it, then the total time since the guest ordered. Times marked with a tilde are approximate, because the order was placed before QckOrder recorded every step.
The bell in the top bar lists what needs attention: new orders waiting, an order that has stayed New for more than 5 minutes, and a location where ordering is paused. Use it as a nudge when the board is out of sight.
Open any order with "View details". The "History" list shows each change in order, with the time, who made it (the guest, a staff member by name, or the system) and how long the order spent in the state before.
"Time in each state" adds up New, Accepted, Preparing and Ready, so you can see where the minutes went. Read more in order history and timing.
These are the slips that cost a team the most time on a busy night.
For one venue with a bigger team or guests from abroad.
Growth gives you ten user accounts, so the kitchen, the floor and the owner each sign in with their own account on one venue.
$49/ month
billed annually
or $59 billed monthly
+ 1% of the value of completed orders placed through QckOrder
Only completed orders count; cancelled orders do not. The 1% is calculated per calendar month and invoiced monthly. QckOrder does not collect guest payments: guests pay your venue.
While the dashboard is open, new orders appear on their own within about 15 seconds, with a sound and a counter. Switch the sound on once in each browser. Guests see status changes on their order page without reloading it.
No. QckOrder has no printer or kitchen display integration. Your team reads and moves orders on the orders board in a web browser, on a tablet, a phone or a screen that stays open in the kitchen.
Yes. Select Undo in the toast right after a move, a cancel or a payment change. Later you can move the order back from its menu, or reopen a cancelled or completed order from History.
Switch Accepting orders off for the location. Guests can still read the menu but cannot place an order, and a banner reminds your team that ordering is paused. Select Resume when you are ready.
Open Items, find the dish and turn off Available. Guests stop being able to order it at once, and you can undo the change. Staff can do this even when only the owner can edit the menu.
They pay the venue as they do today, by cash or card. QckOrder does not process payments. Your team marks each order as paid, by cash or card, in the dashboard.
Add table and To go codes and put them where guests sit.
See the full history and the time in each state.
What the orders board shows and how it updates.
Check sales, busy hours and top items after a shift.
Something we did not cover? Ask the team
Start the free trial and the QckOrder team helps you set up your menu, your codes and your orders board.
14 days free. No credit card.