QckOrderGuide
Guests see allergen information before they add a dish to the order. This guide shows how to tag your items, what "not declared" means, and how to keep the tags right when a recipe changes.
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Do the steps for one item first, check it as a guest, then repeat for the rest of the menu.
In the dashboard open "Items" and choose "Edit" on the dish, or choose "Add item" for a new one. Find the section "Allergens and diet". Guests see it before they add the item to their order.
Pick one of three options: "Not declared", "Contains none of the 14" or "Contains these allergens". Choose the middle option only when you have checked that the dish contains none of them.
With "Contains these allergens", tick each allergen under "Allergens contained in this item". Tick every one in the recipe, including sauces and dressings. If you tick nothing, the form asks you to tick at least one or choose another option.
Under "Diet" tick any of "Vegetarian", "Vegan", "Gluten-free" and "Spicy" that are true for the dish. They are shown to guests as tags, and they are separate from the allergen list.
Choose "Save item", or "Create item" for a new one. The names of the allergens and tags are translated for you, so guests read them in the language they chose for the menu.
In the "Items" list, an item whose allergens were never declared carries the flag "No allergen declaration". Open each flagged item and complete steps 2 to 5, so no dish reaches a guest as undeclared.
Scan your own code, open the dish and look at "Allergens" and "Dietary" in the item sheet. Then choose "Filter allergens", tick an allergen and confirm that the dishes with it disappear.
When you change a supplier, a sauce or a recipe, open the item again and correct the tags before the new version is served. Then save, and the guest menu shows the new tags.
The allergen list in QckOrder is the list of 14 allergens in Annex II of Regulation (EU) No 1169/2011 (text on EUR-Lex). It is the same list in every language, and you cannot add or rename entries.
Gather this information first, so tagging goes quickly:
These two options look similar and mean opposite things. "Contains none of the 14" says you checked and the dish has none of the listed allergens. "Not declared" says you have not given any information yet.
Guests see the difference. A declared dish with allergens lists them. A dish with none shows "Contains none of the 14 listed allergens". An undeclared dish shows "Allergens not declared" on its row, and it is never presented as safe.
The guest filter works the same way. A guest chooses "Filter allergens" and under "Hide items containing…" ticks the allergens to avoid. Dishes containing them are hidden. Dishes without a declaration stay visible and keep the label "Allergens not declared", so the guest can ask your staff.
QckOrder displays what you enter. It does not check your recipes, and it does not make your menu compliant with any law. The accuracy of the allergen information, and what the law asks of your venue, stay with you.
Treat the tags as one part of how you inform guests. Staff should still be ready to answer questions about what is in a dish.
These are the slips that cause wrong information on the guest menu.
For one venue with a small team getting started with QR ordering.
Allergen and diet tags work the same way on every plan. Choose a plan by your locations, your team and your menu languages.
$32/ month
billed annually
or $39 billed monthly
+ 1% of the value of completed orders placed through QckOrder
Only completed orders count; cancelled orders do not. The 1% is calculated per calendar month and invoiced monthly. QckOrder does not collect guest payments: guests pay your venue.
The 14 allergens of Annex II of Regulation (EU) No 1169/2011, from cereals containing gluten to molluscs. The list is fixed, so you cannot add or rename allergens. You can add four diet tags: vegetarian, vegan, gluten-free and spicy.
The dish shows "Allergens not declared" in the menu list. It is not shown as safe. In the guest filter, such dishes stay visible, so the guest can ask your staff about them.
No. QckOrder shows the information you enter. The venue is responsible for it being correct and complete, and for its legal duties. The tags do not replace your own checks.
No. The names of the 14 allergens and the diet tags are translated in all five guest languages. You only choose which ones apply to each dish.
Open "Items" in the dashboard. Every item without an allergen declaration carries the flag "No allergen declaration", so you can open and complete them one by one.
What the allergen feature shows guests and how it fits the menu.
Create categories and items before you tag them.
Make the guest menu look like your venue.
How guests read the menu in their own language.
Something we did not cover? Ask the team
Start the free trial and tag your first items with allergens and diet tags before you open.
14 days free. No credit card.